Intercept unhappy customers
before the bad reviews.
Your dissatisfied customers don't warn you - they post straight to Google and Trustpilot. Satisfact.io detects them and alerts you before it's too late.
Trusted by
While you're working, your reputation is working against you.
Your happy clients stay silent. The unhappy ones speak up. And by the time you find out, it's already too late.
Only 1 in 26 unhappy customers complains. The other 25 leave without a word.
A single negative Google review costs you 22% of potential customers.
of consumers only trust reviews from the last month.
Measure. Detect. Master.
Satisfact.io turns feedback into a structured process that protects your brand and showcases your work.
1. Collect without friction
30-second micro-surveys sent at the right time. 35% response rate, vs 5-10% with traditional tools.
- Mobile-First Forms
- Compatible with Email, QR Code & Unique Links
2. Intercept the unhappy
The Firewall: negative feedback triggers a private alert before reaching Google. You recover the customer privately.
- Real-time Email Alerts
- Customer Recovery Process
3. Publish your excellence
Happy customers are redirected to Google, and your best feedback displays on your site via the widget.
- One-click embeddable widget
- Smart redirect to Google Reviews
5 minutes. That's all it takes.
No training, no consultant, no complex integration.
Create your survey
AI generates your questions based on your industry. Customize if you want.
Share the link
Via email, QR code, or built-in Outlook/Gmail button. Customers respond in 30 seconds.
Pilot your results
Real-time dashboard, automatic alerts, AI reports. You know exactly what to improve.
They pilot their satisfaction with us
Join the businesses that took control of their reputation.
Before, we discovered problems on Google Reviews 3 weeks too late. Now, we resolve them privately the same day.
The widget on our site gives us immediate credibility with prospects. Setup in 5 minutes, results the same day.
I was afraid my customers wouldn't respond. 40% response rate in the first week. The mobile format changes everything.
Stop leaving it to chance.
The difference between suffering your reputation and steering it comes down to one thing: timing.
Ticket resolved
Agent closes the ticket. "Mission accomplished".
The Silence (Blackbox)
Is the customer satisfied? Frustrated? You don't know. You wait.
The Unpleasant Surprise
"Terrible service. No one called me back to check if it was working!"
Result: Damaged reputation & Lost customer.
Ticket resolved
Agent closes the ticket.
Instant Feedback
Survey sent automatically. Customer reports: "It was fixed but it took long..." (3/5)
Recovery
Email alert sent to manager. Manager calls customer: "Sorry for the wait."
The Triumph
"Wow, the manager called me back! Super professional. Thanks."
Result: Retained customer & 5-star review.
More than a score, a management tool.
Don't settle for CSAT. Discover your best performers, which topics frustrate customers, and pilot your team with real data and AI.
Ranking by Employee
Know objectively who is the most responsive, friendliest, or most efficient.
AI Semantic Analysis
"Attention: 3 customers mentioned a wait time > 5min on the phone this morning."
"Attention: 3 customers mentioned a wait time > 5min on the phone this morning."
Who is it made for?
Designed for organizations where reputation is a financial asset, not just an option.
Agencies & Freelancers
Manage 50 clients' reputations from one dashboard. Each one thinks you're a genius.
Force multiplier: 1 agency = 20-50 managed clients
Customer Service & SaaS
Detect weak signals before a key account churns without warning.
Churn prevention: real-time alerts on at-risk accounts
Restaurants, Hotels & Services
One extra star on Google = 5-9% revenue increase. Reassure your future customers.
87% of future clients will check your reviews before contacting you
Invest less than one lost client per month.
Transparent. No commitment. Pay only based on your usage.
Free
Discover with no commitment
- 10 responses / month
- 0 AI reports
- Unlimited surveys
- Public links & QR Code
- No card required
Starter
For independents
- 50 responses / month
- 1 AI Reports / month
- Unlimited surveys
- Public links & QR Code
Automate
For teams that want to save time
- 1000 responses / month
- 10 AI Reports / month
- Send button integrated in Outlook and Gmail
- Your logo (No Satisfact.io branding)
- Excel/CSV Export
Enterprise
For agencies & networks
- Unlimited
- Unlimited
- API & Webhooks
- Guaranteed SLA
Prices excl. VAT. 2 months free with annual payment.
Frequently asked questions
Manual management only captures 5-10% of possible feedback. Satisfact.io multiplies your efforts: automatic micro-surveys, real-time alerts, and redirect of happy customers to Google. Result: more reviews, better quality.
That's exactly the problem we solve. 70% of customers leave a review when asked. They're happy - they just need a nudge.
Satisfact.io costs less than a single lost customer per month. One negative review loses you an average of 22% of potential customers. Average ROI: 12x in 6 months.
38% of our customers tried another tool first. The difference: we don't just measure, we intercept unhappy customers BEFORE they post. That's the Firewall.
30-second mobile micro-surveys. Our average response rate is 35%, vs 5-10% for traditional surveys.
Average setup time: 4 min 32 sec. 91% of our customers complete setup without contacting support.
Our AI reads all your text responses and generates a report with strengths, weaknesses, and a concrete action plan. It's like having a data analyst working for you 24/7.
Every day without Satisfact.io is a day your reputation doesn't do you justice.
Your happy clients are your best marketing. It's time they said it.
Free 14 days • No card required • Cancel in 1 click